The Senior Change Manager is accountable for leading and managing a team of professional business change practitioners, and for the development, adoption and implementation of business change capability across the wider organisation.
The role will provide specialist advice, to senior stakeholders, including at Executive level, to enable effective programme transformational delivery and benefits realisation in support of Police Scotland’s Vision 2030.
Key Accountabilities
1. Responsible for the implementation of business change strategies aligned to the Change Portfolio and Vision 2030. Define and lead change management methodologies and the associated business change plans for individual projects, tailored to overall Portfolio, Programme and Project activities.
2. Lead and manage a team of professional business change practitioners, ensuring the team consider all stakeholder groups when conducting change impact assessments. Embed a ‘frontline user’ view of change to ensure internal customers and members of the public are at the heart of change and the focus of positive outcomes from our projects.
3. Provide ongoing assessment and specialist expertise across the portfolios and business areas, ensuring change is aligned to strategic objectives and underpinned with an end-to-end view of processes, people, systems, and technology.
4. Develop, implement and ensure adherence to the business change framework. Engage with all relevant stakeholders and leverage opportunities identified through business change impact assessments to drive consistency and adoption of best practice.
5. Report effectively to the Executive and senior management team on the impact of change on business areas and divisions, identifying key interdependencies, risks for absorbability, and recommending appropriate mitigating actions.
6. Contribute to the strategic vision and planning of the Transformation team, proactively assessing working methodologies, business continuity and succession plans to drive change and personally champion a culture of continual improvement.
7. Work collaboratively with Corporate Communications to establish a cycle of engagement (e.g. roadshows, appointment of Change Champions etc.) with key stakeholders across the organisation, promoting business change benefits tailored to the needs of the audience.
8. Collaborate with colleagues across the Transformation team regarding current and future project requirements to ensure appropriate resource allocation, consistency of approach and maximised benefits realisation.
9. Oversee business readiness activities, monitoring organisational absorbability and ensuring effective stakeholder engagement to prepare each business area/division for the change.
10.Utilise change management methodologies to evaluate the effectiveness of change programs and embedding of new working practices. Conduct specific change ‘lessons learned’ assessments to manage possible future replicability and scalability of the approach.
11.Develop a toolkit of change management documentation, to ensure consistency of approach across the organisation and foster best practice, ownership, and capability in business change.
12.Will be responsible for managing and accessing risk within all areas of managerial/supervisory responsibility.
The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.
Education, Qualification, Skills and Experience
Essential
• Formal Project Management/PMO Qualifications e.g. PRINCE2.
Educational/Occupational Essential
• Qualified to degree level and/or extensive project implementation experience. OR
• Proven experience managing large, complex change programmes.
Personal Qualities Essential
• Excellent communication, stakeholder management and influencing skills.
• Excellent facilitation and presentation skills.
• Strong analytical skills, able to assess readiness for change and the impact on both people and processes.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
Special Aptitudes Essential
• Experienced in project end to end planning.
• External and Internal stakeholder management experience.
• In-depth experience and demonstrable application of project delivery methodologies.
• Experience of managing 'Virtual' teams cross function/cross business and geographies.
• Strong knowledge of the IT/HR delivery lifecycles, associated methodologies and their practical application.
• Excellent IT skills in Word, Excel, PowerPoint, and MS project