PolicyTeam Lead Customer Accounts page is loaded## Team Lead Customer Accountslocations: Chipping Sodburytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR10010116## **Team Lead – Customer Accounts****Location:** Chipping Sodbury **Contract Type:** Full-Time **Department:** Shared Service Centre **Team Lead – Customer Accounts** to take ownership of a high-performing team, ensuring service delivery, compliance, and continuous improvement across our Shared Service Centre.**About the Role**As Team Lead, you’ll be responsible for managing first-line support, resolving escalated queries, and ensuring service level agreements are met with accuracy, integrity, and confidentiality. You’ll lead your team to meet financial targets such as overdue debt and DSO, while promoting innovation and departmental initiatives.### **Key Responsibilities*** Lead and support your team to deliver outstanding customer service to internal and external stakeholders.* Ensure compliance with processes and controls, identifying and implementing efficiency improvements.* Manage escalated queries and ensure non-standard requests are handled effectively.* Maintain accurate records and ensure all work is completed within agreed SLAs.* Promote a culture of integrity, confidentiality, and continuous improvement.* Drive team performance to meet financial and operational targets.* Champion departmental initiatives and support change programmes.* Foster professional development and uphold the Leadership Charter.* Undertake additional tasks as required by senior management.**What We’re Looking For*** Proven leadership experience in a customer service or Shared Service Centre environment.* Strong communication, organisational, and problem-solving skills.* A proactive mindset with a focus on continuous improvement and innovation.* Ability to work with integrity and maintain confidentiality.* Commitment to professional development and team growth.* Solid understanding of service delivery, financial metrics, and compliance.* Be part of a collaborative and forward-thinking team.* Make a meaningful impact on service delivery and operational success.* Enjoy opportunities for growth, innovation, and leadership development.Apply today and help shape the future of customer accounts.At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
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