Job Description
Join Our Purpose - Feeding the Future
Inside Sales / Customer Service Associate
St. Andrews, New Brunswick
Full-Time
Why join us
Get ready to Own Impact as an Inside Sales / Customer Service Associate at Skretting, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this impactful role and help deliver the production of feed, in a sustainable way to a growing population. Own your direction, Own your development and Own your path.
What you’ll do
* Understand the product portfolio, the number of different products / formulations and the geographical scope and the complexity of the role of Customer Service Representative.
* Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
* Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
* Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements
* Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems
* Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information
Who we’re looking for
* Experience as customer service associate
* Relevant post-secondary education in business, agriculture, animal science, or related fields
* 3–6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments
* Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word)
You’ll also need
* Ability to work in regular shift on-site all 5 days a week
* Customer relationship management: Manages records, handles all customer requests and orders
* Effectively manage and timely deal with all customer encounters
* Strong verbal and written skills to handle inquiries, complaints, and product explanations
* Collaborating across departments like Operations, Supply Chain, and Marketing
What you’ll receive
As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.
In addition, you’ll receive
* Robust pension plan with employer matching
* Competitive health benefits - Medical/Dental/Vision
* Short-term/Long-term Disability and Mental Health spending allowance
* 10 vacation days to start (tiered)
* Annual bonus
How and why to find out more
We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.
#Ownit
Please note that candidates applying to Canadian job openings must be authorized to work in Canada. Employer Sponsorship is not available for this position.
Final candidates who are offered the position will be required to undergo a criminal background check.
#SKCA