Professional Services Engineer
Location: Newcastle Upon Tyne, Tyne and Wear
Salary: £30,000 – £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans.
We are partnered with a growing, security‑led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions and infrastructure projects across the UK. They are looking for a Professional Services Engineer to join their expanding Professional Services team. This role is perfect for someone currently working in IT Support, Infrastructure Support or Systems Engineering who wants to step into project delivery, with a clear pathway into Technical Consultancy and Pre‑Sales Engineering.
In this role you will support senior consultants on a wide range of IT infrastructure, cloud, security and networking projects – including server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster‑recovery solutions – while gaining hands‑on project experience and learning from experienced consultants.
Key Responsibilities
* Assist in the delivery of IT infrastructure and cloud projects for clients across the UK.
* Support with Windows Server, Active Directory, Microsoft 365 and Exchange migrations.
* Gain hands‑on experience with VMware, Veeam, networking and disaster‑recovery solutions.
* Produce accurate technical and project documentation.
* Act as a point of escalation for troubleshooting complex issues.
* Work closely with Technical Consultants and Pre‑Sales Engineers to validate solutions.
* Develop strong customer‑facing and consultancy skills.
* Continue building your expertise through training, certifications and mentoring.
Skills & Experience
* Windows Server & Active Directory
* Microsoft 365 / Exchange Online (installation, migrations, administration)
* Networking (switches, firewalls, routers)
* Backups & Disaster Recovery – ideally Veeam
* VMware vSphere / Virtualisation (desirable)
* Strong troubleshooting, documentation and customer communication skills
This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd‑Line Engineer, 3rd‑Line Engineer, Systems Engineer or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role. You will gain hands‑on exposure to cloud, infrastructure and security projects, clear progression into Technical Consultancy and Pre‑Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam).
Apply now to join a leading security‑led MSP and take the next step towards a career in IT consultancy.
Seniority Level: Mid‑Senior
Employment Type: Full‑time
Job Function: Information Technology
Industries: IT Services, IT Consulting, Staffing and Recruiting
Benefits
* Vendor Certifications/Qualifications support
* Private Pension
* BUPA Healthcare
* Free Gym Membership
* Social Events
* Pool Cars/Vans
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