Customer Services Apprentice
* East Suffolk Services Limited - Ufford (IP13 6ET)
* Year 1 - £16,340 per annum; Year 2 - £22,070
* 37 hours per week
* 21-month training contract
* Start date - ASAP
At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.
We're a new, growing organisation-full of energy, ambition, and purpose. As part of our team, you'll play an important role in helping us shape high-quality, efficient services that people rely on every single day.
This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
A unique opportunity has arisen for an enthusiastic individual to join East Suffolk Services Limited as a Customer Services Apprentice.
Your role
Your role will be to deliver an outstanding customer experience by providing advice and resolving customer queries.
You will be responsible for maintaining excellent customer satisfaction ratings and resolving customer enquiries via multiple channels including face-to-face, telephone and email. The contact from Customers to the Customer Services team is both varied and diverse and you will liaise with all services and departments within the company.
You will need:
You will need to have excellent written and verbal communication skills and a minimum of 4 GCSEs at grade C or above or grade 4 -9 (or equivalent). No previous administrative or customer services experience is required, as full training will be provided.
Thinking of joining us? Here's why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
* A top-tier health and wellbeing package through Canada Life, one of the UK's leading providers - including online access to UK-based GPs and dentists, plus life insurance.
* A competitive, matched pension scheme through Royal London.
* Access to a wide range of support networks and wellbeing initiatives, including mental health resources and bereavement counselling.
* Learning and development opportunities tailored to your role and personal goals. For this role, you will complete a Customer Services Level 3 Apprenticeship.
* Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
For an informal discussion regarding this post, please contact Terri Langley (Customer Services Team Leader) on Terri.Langley@eastsuffolkservices.co.uk or 01502 443323.
If you think you could bring enthusiasm and fresh ideas to the company, we would like to hear from you!
Closing date: 1.00pm, 22 nd August 2025
Interview date: w/c 1 September 2025
How to apply
Step 1 - Read the advert and the Job Description and Person Specification
Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site (URL).
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