Customer Service - Broadband Advisor £28,000 Monday to Friday, 9:00am - 5:30pm Location Requirement: Must be local to Brent We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive. Key Responsibilities: As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including: Handling customer enquiries via phone and email, covering billing, contracts, and general account support Processing orders, returns, and equipment replacements Guiding new customers through the onboarding process, ensuring smooth setup and clear communication Addressing and resolving complaints with empathy and professionalism Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experienceWhat we're looking for: Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential) Strong communication skills: confident, clear, and approachable both verbally and in writing Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks Comfortable using systems to manage orders, returns, and mai...