French Speaking Inbound Customer Service Advisor
Newcastle – Remote/Hybrid
Full time
Permanent
£23,809 per annum
J139463
Company Benefits:
* The opportunity to work with an award-winning team who are at the pinnacle of their industry
* Incredibly friendly team working environment
* Training and Development opportunities
* Easily Accessible offices.
* Great progression opportunities!
The Company You'll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You'll Be Doing:
* Taking inbound customer service calls.
* Handling a range of administration tasks.
* Delivering a great customer experience for French based customers both via email and on the telephone
* First contact resolution of customers and client's queries, requests, orders and complaints
* Provide support to the team.
* The role will be working Monday to Friday 8am – 4pm
The Person:
* Fluent or Professional level French is essential
* Previous experience customer service experience.
* Positive and motivated attitude to work
* Desire to succeed and develop
* Customer focused and attentive