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AV Account Manager, Crawley, West Sussex
Client: JacobsMassey AV Specialists
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
1
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.
This role involves managing client accounts from initial contact through post-event delivery, ensuring excellent customer experience. You will collaborate with promoters, production managers, tour managers, and internal teams to deliver seamless productions nationally and internationally.
The company specializes in creating outstanding live experiences with state-of-the-art equipment and expert production management, serving Tours, Corporate Events, and Festivals.
Key Responsibilities
* Act as the primary contact for clients in the touring and festival sector.
* Develop tailored production solutions based on client briefs and tour specs.
* Create and deliver detailed quotes and service contracts.
* Coordinate with technical and logistics teams for delivery and execution.
* Conduct site visits to assess venue requirements.
* Oversee event/tour planning, scheduling, budgeting, and logistics.
* Travel on-site as needed for load-ins, show execution, and client management.
* Resolve challenges promptly during events.
* Coordinate with the accounts team on invoicing and payments.
* Build long-term client relationships and identify new business opportunities.
Skills & Experience Required
* Proven experience in account or production management in concert touring and festivals.
* Strong knowledge of live event production, especially audio and lighting.
* Excellent communication skills and client expectation management.
* Highly organized with multi-project juggling ability.
* Problem-solving skills and hands-on approach.
* Experience with HireHop or TeamTrack is advantageous.
* A full UK driving license (max 6 points) is essential.
What We Offer
* Competitive salary between £55,000 - £75,000 depending on experience.
* Company vehicle for business and personal use.
* Opportunities to work on major tours and festivals across the UK and beyond.
* Supportive team culture with room for progression.
* Access to advanced production technology and infrastructure.
* Hybrid working options for administrative tasks.
* Potential share acquisition following strong performance and commitment.
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