Post:Quality and Improvement Officer
Location:Edinburgh (hybrid considered)
Salary:£26,780 per annum
Hours:Part time, 21 hours per week
Contract: Permanent
Closing date:5th September 2025
We welcome and encourage job applications from people of all backgrounds.
If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.
We reserve the right to close this advert earlier or later than stated, so please don’t delay your application to avoid any disappointment.
About the role
The Quality and Improvement Officer is a key role focused on embedding a culture of continuous improvement across the organisation. You will support robust quality assurance processes, ensuring compliance with regulatory standards, safeguarding obligations, and organisational policies. You’ll take ownership of mapping, monitoring, and auditing activities, maintaining quality in casework (via AdvicePro), safeguarding documentation, and document management systems.
Who are we looking for?
* Experience in quality assurance, compliance, or service improvement in a charity, public sector, or regulated setting
* Strong understanding of safeguarding principles, legislation, and good practice
* Experience of using AdvicePro or similar case management systems
* Knowledge of document and information management systems and processes
* Proven ability to conduct audits, analyse findings, and write clear reports
* Strong organisational skills, with experience mapping and managing monitoring frameworks
* Excellent communication and training skills
* A proactive, detailed-orientated approach with the ability to influence and support others to improve practice.
* Experience working in advice, social care, or support services
* Knowledge of relevant regulatory and quality standards.
We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a ‘Happy to Talk’ flexible employer.
If you are passionate about enabling Change Mental Health to deliver a valuable service to the Scottish community and feel your profile matches this role’s criteria, then we want to hear from you!
* Professional development including funded opportunities.
* A 35-hour working week, enhanced sick pay & season ticket loan.
* A great work life balance with flexible and blended working environment.
* 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.
* Enhanced sick pay and leave entitlements
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