Reception Manager, 4* Hotel, East London
JWR is recruiting for a Reception Manager for a beautiful waterfront 4* hotel in London Docklands.
As a Reception Manager, you will lead the Reception Team and support the Front Office Manager in ensuring smooth daily operations and exceptional guest service. The Reception Manager is responsible for performance management, communication, training, and hands-on leadership at the front desk. This role is key in maintaining high standards, strong team morale, and seamless interdepartmental communication while embracing the company values of passion, communication and cooperation.
Benefits for the Reception Manager
Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount across the company
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year
Duties for the Reception Manager
Manage the daily operation of the Reception Desk, including team supervision and guest handling
Act as the departmental lead as a point of contact in the absence of the Front Office Manager, ensuring seamless daily operations and team support.
Provide visible and on the floor proactive leadership by working hands-on at the reception desk
Oversee VIP arrivals, long stays, and group bookings in collaboration with reservations and housekeeping
Address guest concerns promptly with appropriate, solution-focused action
Monitor and manage staff training progress, creating and implementing SOPs, and brand standards compliance
Ensure correct room allocations, billing instructions, and guest preferences are communicated and delivered by team members
Support rota creation, team scheduling and team meetings with the Front Office Manager or in their absence.
Requirements
Hotel Reception background in 4* properties is required in order to apply for this position.
TPBN1_UKCT