Job Title: IS Support Analyst (2nd Line Support) Location: Morpeth, Northumberland Salary: £30,000-£32,000 per annum Are you a skilled IT professional looking to take the next step in your support career? We're seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across Laboratory, Packaging, and Pharmaceutical manufacturing environments. About the Role: As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless operations in both laboratory and production settings. Key Responsibilities: Provide second-line IT support for end users across regulated operational areas. Troubleshoot and resolve complex software, hardware, and infrastructure issues. Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices. Collaborate with infrastructure teams and vendors to resolve escalated issues. Ensure compliance with Computer System Validation (CSV), GxP, and 21 CFR Part 11 standards. Document support activities accurately using the IT helpdesk system. Deliver technical onboarding and system usage training to end users. Proactively recommend improvements to enhance system reliability and user experience.Required Skills & Qualifications: Industry-recognised IT certifications (e.g., CompTIA A/Network, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure.Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory settings. Familiarity with validated systems and GxP environments.This is an excellent opportunity to join a collaborative, compliance-focused environment and make a meaningful impact supporting essential IT systems. If you're ready to bring your skills to a fast-paced, regulated industry, we'd love to hear from you. Apply today to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy