* Participates as a key member of a coaching team to lead complex or large improvement initiatives (FLOW, DPM, etc.). Provides training, coaching, and consulting across IIG and IIG Technology. Aligns agile practices to positive business and client outcomes by applying functional expertise.
* Leads complex or large process improvement initiatives using process improvement methodology (e.g., Lean, Agile, etc.) to develop, identify, analyze, and improve existing business processes. Applies functional expertise to improve business and client results.
* Develops and applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Leverages technical expertise to coach other process improvement crew through initiatives.
* Concatenates process improvement data and uses key metrics to measure outcomes.
* Manages process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
* Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
* Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
* Supports the development of training and/or change management materials and activities to support new processes and procedures.
* Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
* Participates in special projects and performs other duties as assigned.
Qualifications
1. Minimum of five years related work experience with progressive responsibility required.
2. Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred.
3. Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred. Ability to obtain certification within the 1 year period required.
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