Job Overview
The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles: Protect, Sustain and Grow. The Wealth Business Engagement Manager works with the Wealth Business Engagement Senior Manager and the Head of Business Engagement to achieve strategic objectives, focusing on efficiencies and innovative solutions for Client Facing Teams (CFT). This is a permanent, full‑time role requiring four days in the office and a commutable distance to any RBC BD office.
What You Will Do
Operational
* Represent the Business Engagement team in change projects and initiatives, data remediation, governance, business forums and focused working groups.
* Work with colleagues throughout the business to ensure system and process changes are implemented with due consideration of the requirements of CFT.
* Produce CFT support material for data remediation projects.
* Produce draft communications and stakeholder and MI summary packs.
* Lead communication channels with CFTs, including Teams calls, Teams chat, drop‑in office and regional calls to update on change and data projects.
* Work with stakeholders to support adoption of changes to systems and business processes within the branch network.
* Manage escalations raised by the CAO team or wider business functions to conclusion.
Functional
* Partner with other CAO teams and the business to identify and triage issues limiting productivity, efficiency, and overall performance and embed operational workflows and methodology in partnership with Regional Business Managers and Office Managers.
* Enhance management reporting to deliver insights and determine root causes of issues, creating tactical and strategic solutions in partnership with client‑facing teams and corporate functions to improve processes and update systems.
* Maintain a consistent approach across operational and compliance initiatives, communicate clear priorities, and help implement new processes to improve efficiency.
Strategic Delivery
* Support CFTs by participating in change initiatives to ensure their priorities and requirements are represented and projects are implemented smoothly.
* Facilitate the implementation and adoption of centrally driven projects, providing constructive feedback from CFTs to central teams when appropriate.
* Ensure data quality standards are established and maintained, identify data quality issues, and develop resolution paths and lessons learned.
* Create transparency and visibility for CFTs by tracking implementation of projects, processes and other central initiatives.
What Do You Need to Succeed?
Must‑have
* Proven experience within the financial services sector, ideally in wealth management.
* Experience in a role with comparable responsibilities.
* Understanding of end‑to‑end business processes and the technological impact on relevant areas.
* Up‑to‑date knowledge of the regulatory environment and challenges affecting wealth management.
* Ability to travel to UK branch locations as required.
* Eagerness to use AI to create efficiencies and innovate problem‑solving.
What is in it for you?
We provide coaching and development opportunities, collaboration with top professionals, and a dynamic, progressive team environment where you can make a lasting impact.
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