We are looking for a friendly, enthusiastic & reliable Front of House staff member with at least a years experience in front of house work to join our team at our busy food led pub to help us deliver a great service and dining experience to our customers; and to train as a duty supervisor.
Shifts will include days, evenings and weekend/bank holiday hours which will be discussed further at interview.
Responsibilities:
* Cover bar and waiting duties when required
* Provide excellent customer service
* Collaborate with current supervisors and the kitchen to ensure smooth service and timely delivery of food and beverages.
* Ensure service standards, product knowledge, and customer interactions are spot on at all times
* Assist supervisor with stocking up and ensure all tables are laid prior to service if on early shift and cleaned down at end of shift if required
* Uphold health & safety standards in all areas of service
When progression to supervisor role is achieved, responsibilities will then include:
* Supervising Front of House team in the absence of the manager and being responsible for the quality of service delivered by the team
* Ensuring team members understand their duties and delegated tasks
* Organise workflow
* Opening up/locking up and ensuring building is secured at end of night
* Cashing up at end of night
* Handle customer inquiries, bookings, complaints, and feedback in a professional and timely manner.
Ideal Candidate:
* Previous experience in a similar role in the hospitality industry ESSENTIAL
* Strong knowledge of catering operations, bartending and Front of House duties
* Exceptional customer service skills with a focus on creating a positive guest experience.
* Strong organizational skills.
* Effective communication skills to interact with staff, customers, and vendors.
Personal licence not essential as we will support the successful candidate in obtaining this and we also offer the opportunity to obtain NVQ qualifications to assist in their training into a supervisory role.
Please note: Starting wage will be age dependant but will exceed NMW and will be reviewed after 8 weeks.
About Us:
The Angel is a busy, independent food led pub in a tourist area consisting of a large restaurant, smaller dog friendly dining room and a large outdoor seating area. We strive to offer great traditional home cooked pub food, decent beers and a lovely, warm welcome.
We are in a rural location and so access to your own, personal mode of transport is essential.
Job Types: Full-time, Part-time
Pay: Up to £13.00 per hour
Expected hours: 25 – 30 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Do you have access to reliable transport to travel to us at Pontneathvaughan, Near Glynneath? There is no reliable public transport in the area.
Experience:
* Hospitality: 1 year (required)
Work Location: In person