Job Description
Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.\n\nThe ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.\n\nRate of pay: £12.21 per hour\nHours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis\n\nKey Responsibilities for the Customer Service Advisor:\n\n * Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when required\n\n * Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City Council\n\n * Carrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achieved\n\n * Dealing with incoming calls in a professional, timely and friendly manner for both internal and external customers\n\n * Responding promptly and effectively to customer enquiries\n\n * Handling and resolving...