Join Our Team as a Fleet Service Team Leader – Drive Excellence! Location: Alfreton Salary: £30,500 per annum Shift Pattern: 4 days on / 4 days off – 1:00 PM to 12:00 AM Employment Type: Full-Time, Permanent
Are you a natural leader with a passion for fleet operations and delivering outstanding customer service? We’re looking for an energetic and hands‑on Fleet Service Team Leader to join our growing team and play a key role in keeping our fleet running smoothly while exceeding customer expectations.
What You’ll Be Doing:
* Leading and motivating a team of Fleet Service Advisors
* Overseeing daily operations in a high‑volume, fast‑paced contact centre environment
* Monitoring call quality, coaching team members, and driving continuous improvement
* Ensuring KPIs and service standards are consistently met or exceeded
* Handling escalated customer issues calmly and professionally
* Collaborating with other departments to optimise fleet performance and maintenance processes
* Contributing to training, process improvements, and reporting
What We’re Looking For:
* Proven leadership or supervisory experience (minimum 2 years) in customer service, contact centre, fleet management, logistics, or automotive environments
* Excellent communication, interpersonal, and people‑management skills
* Strong organisational skills with the ability to multitask under pressure
* Solid problem‑solving ability and attention to detail
* Experience monitoring performance, delivering feedback, and coaching for improvement
* Comfortable working with targets and KPIs
* Full availability for the rotating 4-on/4-off shift pattern (13:00–00:00)
Why Join Us?
* Competitive salary of £30,500
* Structured 4-on/4-off rota giving you extended time off
* Opportunity to lead and develop a dedicated team
* Ongoing training and clear career progression
* Be part of a vital operation that keeps the UK moving
If you’re ready to step up, lead from the front, and make a real difference every day, we want to hear from you!
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