Patient Services Advisor - Medical Receptionist
Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?
If so, then this opportunity may be perfect for you!
We are seeking receptionists to join our fabulous, hard-working, and supportive team at Aspiro Healthcare. We have shifts available between Mondays - Fridays, 7:45am - 6.45pm.
Main duties of the job
Perform a high-quality reception and administration service to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the Aspiro team and our patients is fundamental.
About us
We provide care through our locations at Hollybrook, Haven and Parkfields practices. They are fast paced and busy. We need passionate and proactive people who thrive in the variety and pace of a busy general practice, whilst working alongside a supportive and dynamic patient services team.
* Company events
* Company pension
* Free flu jabs
* Free parking
* Sick pay
Job responsibilities
* Act as a receptionist in receiving patients in a friendly, helpful manner directing them to the appropriate health care professional
* Make surgery appointments for patients
* Make urgent hospital transport arrangements when required
* Respond to all queries from or in relation to our patients or other visitors, where necessary consulting with the doctor
* Pass accurate and timely messages to the doctors and other members of the primary health care team
* Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner
* Ensure that anyone requesting treatment in a medical emergency is provided with the appropriate care as quickly as possible
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed prior to consultation
* Issue prescriptions and other certificates discretely and securely
* Advise patients of relevant charges for private services, arrange appointments, accept payment and issue receipt for payment
* Assist in chaperoning with clinicians when necessary
General Administration
* Organise and arrange recall of patients at clinicians requests
* Undertake administrative duties in relation to chronic disease / at risk registers as specified by the manager on site.
* Take, record and action telephone messages promptly, accurately and appropriately
* Extract records for other projects and re-file records accurately
* File hospital correspondence and letters in medical records to current procedural standards if required
* Take and prepare requests for repeat prescriptions in person/post if required and enter accurately in medical records
* Prepare computerised prescriptions for collection by the patient according to the current protocol if required
* Record medical reports from the deputising service and record in the patients medical records
* Input/maintain patients clinical data on the clinical computer system
* Check and file records received from PCSE for new patients
* Actively participate in relevant audit topics
* Extract information to assist in completion of targets returns for the PCSE
* Undertake referrals to community and hospital providers
* Operate appropriate functions of the clinical system
* Support the practice when required by processing and filing patient specific correspondence if required
* Ensure security of data at all times
The above duties of your job title does not indicate a limitation on your duties or job function in any way and you may be requested to perform alternative duties by your manager.
Health and Safety
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential
Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Skills & Abilities
* Strong interpersonal, verbal, and written communication skills.
* Excellent telephone manner and confidence in handling patient or visitor enquiries.
* Exceptional attention to detail and the ability to use initiative in daily tasks.
* Ability to work both independently and as part of a supportive team.
Personal Qualities
* Friendly, enthusiastic, and approachable with a professional attitude.
* Well-presented and motivated individual with a commitment to maintaining high standards.
* Willingness to learn, adapt, and progress within the role.
Experience
* Proven experience in a receptionist or administrative role.
* Demonstrated ability to provide outstanding customer service in a busy environment.
* Competent in using and operating computer-based systems and software packages.
* Excellent organisational skills with the ability to manage a varied workload effectively.
* Previous experience using SystmOne or similar healthcare record systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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