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Sr Accounts Receivable Representative (French Speaking), Paisley
Client: Thermo Fisher Scientific
Location: Paisley
Job Category: Other
EU work permit required: Yes
Job Reference: f493f02a2186
Job Views: 20
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
* Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
* Carry out necessary procedures to place accounts on hold and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
* Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
* Update core systems manually to accurately reflect credit limits, hold status, etc.
* Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
* Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
* Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
* Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
* Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
* Allocate credits in consultation with Cash allocation team, Customer Services and customers.
* Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
* Ensure collection software is updated at all times with actions taken, follow-ups needed, dispute reporting and recent customer contact details.
* Ensure all tasks are carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.
* Assist the cash application team where required (e.g., remittance requests).
* Assist with the company’s e-invoicing process, if relevant.
* Train and mentor new employees joining the Order-to-Cash (OtC) Department.
* Perform other duties as assigned by the Line Manager.
Skills & Qualifications Required:
This position requires effective and confident communication skills to interact with various levels of internal and external customers, address issues, provide updates, and lead customer negotiations.
* Proven attention to detail and accuracy.
* Ability to collaborate effectively with diverse teams to achieve common goals.
* Capability to work independently resolving complex issues and handling first-level escalations.
* Comfortable in a fast-paced environment.
* Strong organisational and time management skills for prioritising and completing tasks efficiently.
* Problem-solving and analytical skills.
* Willingness to train and mentor newcomers.
Qualifications and Experience:
* Fluency in English and French.
* University or College degree / degree in accounting or finance is an advantage.
* Proficiency in Microsoft Office (Outlook, Excel, etc.).
* Experience in troubleshooting and resolving transactional issues, interacting effectively with colleagues and customers.
* At least 1 year of experience in a fast-paced accounts receivable or customer service role is desirable.
At Thermo Fisher Scientific, each of our 140,000 team members has a unique story to tell. Join us and contribute to our mission: enabling our customers to make the world healthier, cleaner, and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories.
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