We are excited to offer a permanent Business Support Manager opportunity based onsite at Abingdon, Oxfordshire.
Overview
Support the day-to-day management, operation, and stability of the ERP system (IFS Cloud) under the direction of the Business System Manager. Ensure the ERP platform runs reliably, securely, and efficiently to meet business needs. Monitor system performance and proactively identify issues or opportunities for improvement.
Responsibilities
* Lead and coordinate ERP configuration and development activities in line with agreed standards and priorities.
* Translate business requirements into proposed ERP solutions, providing analysis and recommendations for approval.
* Deliver approved enhancements, configurations, and integrations, ensuring changes are implemented consistently and correctly.
* Manage the operational delivery of ERP changes, including configuration, development, testing, and deployment preparation.
* Coordinate testing activities (system and user acceptance testing) and ensure appropriate documentation is completed.
* Present changes and impacts clearly for review and formal sign-off by the Business System Manager.
* Identify opportunities to improve business processes and system usage through effective use of ERP functionality.
* Become the SME to the business for all IFS related issues, providing recommendations to the business on best practices within the system and identifying manual processes that could be better aligned within the system.
Qualifications / Requirements
* Ability to work to deadlines.
* Ability to convey information clearly and effectively.
* Maintain structured systems to ensure data accuracy.
* Works effectively across teams to support shared work.
* Takes ownership and accountability and follows through consistently.
* IFS Systems knowledge.
* Version Control of Documents.
* Understanding of Systems Management.
* Understanding of Development Life Cycles.
* Business Administration Essential.
* Data Management - Desirable.
* Analytical Skills to interrogate large datasets using Excel - Desirable.
* IFS Apps or Cloud Experience - Desirable.
* Demonstrated experience in the use and management of an ERP System.
* Strong organisation skills with the ability to multitask and manage time across competing priorities.
* Strong communication skills (written and verbal).
* Working knowledge of the IFS Applications (Apps or Cloud).
* Proven ability to work to strict deadlines and manage development life cycles.
* Experience working within a System Development Team and managing development life cycles (from Idea to Deployment).
* Proven experience with MS365 applications (Outlook, Excel, Teams).
* No restrictions to gaining required MoD Security Clearances.
Benefits
* Remuneration - Competitive annual salary with potential for yearly reviews.
* Career Growth - Advancement opportunities.
* Training Opportunities - Comprehensive training including leadership programs.
* Holidays - At least 24 days plus bank holidays, with the option to buy additional days.
* Pension - Generous pension scheme with extra contributions.
* Flexible benefits - Options such as insurance, Cycle2Work, and discounted gym membership.
* Exclusive Discounts - Access to discounts from leading retailers and services.
* Give Back to community - Two Social Impact Days per year for volunteering and fundraising.
* Family-friendly policies for new parents or dependants.
* Affinity Networks - Connect and support diverse communities within the organisation.
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