Salary: £27,000 - 33,000 per year Requirements: Good communication skills Strong desire to learn new technologies Basic knowledge of the Internet, its structure, and basic networking, including experience with TCP/IP networking protocol and applications Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision Manage and monitor our ticketing system including support requests and access requests A minimum of 12-18 months experience in a Technical Support or similar role (desirable) Some experience with installation and management of Server Hardware (preferable but not essential) Ability to assess and prioritise faults and respond or escalate accordingly Work well in a busy team, being quick to learn and able to deal with a wide range of issues Responsibilities: Provide technical support and assistance to clients and internal teams Troubleshoot and resolve technical issues related to our services Monitor and manage support requests through our ticketing system Assist with basic networking and server-related queries Collaborate effectively with team members to ensure timely resolution of issues Maintain communication with clients to keep them updated on support requests Technologies: Hardware Support Network TCP/IP ICT More: We are BE DC Connect UK Ltd, a visionary company focused on leading sustainable initiatives in power and digital infrastructure. Our operations span the South East, providing robust managed hosting, colocation, and network services. We emphasize secure and scalable solutions tailored for various sectors. The Junior Technical Support Engineer roles are significant, offering a salary between £27,000 and £33,000 per annum, and we are particularly looking for candidates willing to work shift rotas, including nights and weekends, at our Enfield Data Centre. last updated 18 week of 2026