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Booker • Batchelor Road Excelsior Industrial Estate, CARDIFF • Apply by 16-May-2025
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in various areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, managing stock levels, or picking deliveries, everything you do matters to ensure our customers receive everything they came for, served quickly and efficiently.
We are looking for someone with a can-do attitude, passionate about delivering excellent customer service, and willing to go the extra mile for our customers.
What is in it for you
At Booker, we offer a great place to work and opportunities for career progression, along with a fantastic benefits package:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for four days after every pay day, thirteen times a year. Additional discounts include 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM-only deals with Tesco Mobile and other deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank (terms and conditions apply).
* Free eye tests when spending £50 or more, with 30% savings on glasses, contact lenses, and prescription sunglasses when spending £50 or more.
* 50% off health checks at Tesco Pharmacy.
* Exclusive discounts on RAC breakdown cover rates.
* An access to discounted rates on everyday purchases via our deals website, including a cycle-to-work scheme.
* After 3 months, eligibility to join our Save As You Earn share scheme, allowing you to buy Tesco shares at a discount.
* Retirement savings plan (pension) — save up to 5%, with Booker matching your contributions.
* Life Assurance — cover for death in service of up to three times your annual pay.
* Health and Wellbeing support, including a 24/7 Employee Assistance Programme and Virtual GP for you and your family.
* A comprehensive holiday package.
Responsibilities
o Accurately picking and dispatching goods using a handheld terminal, and informing the manager of any discrepancies.
o Checking quality, shelf life, and ensuring packaging is robust for delivery.
o Providing high standards of customer service by processing deliveries efficiently and meeting targets.
o Polite interaction with delivery staff, responding appropriately to queries and complaints, and referring complex issues to the appropriate person.
Requirements
o A positive, can-do attitude and comfort working to meet pick rates.
o A passion for customer service and willingness to go the extra mile.
o Reliability in punctuality and presentation.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses from over 190 branches, eight distribution centres, five logistics sites, and six support centres across the UK.
Diversity, equity, and inclusion (DE&I) are core to Booker’s values. We want everyone to feel represented and able to be themselves at work. We support flexible working arrangements to accommodate various life circumstances.
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