IT Support Technician Technician 2 Rate£13.87/Hr LocationLeeds LS98 1FD Contract 9 Months (Full Time) Job Description: Position for Onsite Engineer based at First Direct Leeds. The IT Ambassador is a key role-customer facing and acting as the face of IT on site User Support: Proactive and re-active Maintenance on-site desktop IT equipment Support and basic troubleshooting of AV and meeting room tech Processing and completion of incident & requests for on -site users (predominantly swap/device deployment/collections) Occasional IMAC activity Key must have’s: Ability to listen and understand client requirements and be able to guide them towards the correct resolution to strong communication skills and a high level of customer service. Required Skills Can do attitude and a strong sense of teamwork business clearance is required Ability to complete deskside installs of monitors, docking stations, VDI, cables and adaptors, mice and keyboards Completion of user device deployment & configuration Familiarity with today’s technologies used in the workplace (Windows 7 / 10, Office 2016, VPN’s, BYOD, Jabber, OneNote, MS Teams, Zoom) Element of administration is required in the form of logging client issues and reporting back to the management team Familiarisation with AV meeting room support/connectivity is not essential but would be an advantage Will be willing to learn support of bespoke hardware / software used on customer sites familiar with logging requests / incidents (ServiceNow) Dress code: Dark smart trousers and ironed white shirt or white polo shirt are essential, black shoes Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know. 4539398