Job Title Business Development Manager - South Job Type Permanent Type Field-Based Hours 40 hours per week Reporting To Managing Director BRAND INFO Dream Doors Ltd is a highly respected, award‑winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence. The Business Development Manager acts as the key link between Franchise Business Owners and Head Office, ensuring each franchise operates in line with agreed standards and best practice. The role focuses on driving sustainable growth across the franchise network by supporting franchisees with day‑to‑day business development, operational guidance, and long‑term strategic planning. PURPOSE OF THE ROLE Working as part of a wider BDM team, you will analyse sales performance, financial metrics, and operational processes to provide informed advice, motivation, and training. You will help franchisees understand their KPIs, improve efficiency, and submit accurate reports to the wider business. Each BDM manages their own portfolio of franchisees, supporting them from initial training and launch through to ongoing development and business success. Key Responsibilities Analyse franchisee profit, margins, and financial performance. Identify barriers to growth and develop strategies to improve profitability. Monitor progress against business plans and ensure actions are followed. Support franchisees in maximising efficiency and overall performance. Provide professional advice and guidance on operational issues. Set and review sales, growth, and customer service targets. Support franchisees through start‑up, launch, and ongoing development. Coordinate with franchisees, Head Office, and suppliers during setup. Deliver training and mentoring both on‑site and at Head Office. Assist with business planning and customer appointment preparation. Train franchisees on internal systems, including CRM tools. Ensure franchisees operate in line with company standards. Share best practice and contribute to continuous improvement. Produce reports for Senior Management and flag concerns. Promote company policies and values. Carry out any other reasonable duties. Experience Proven Sales or Business Development Experience Understanding of sales, marketing, and P&L management Strong track record of achieving targets Proficiency in Microsoft Teams, Excel and PowerPoint Commercial acumen and operational experience Full UK driving licence, RTW in the UK, and satisfactory references Skills Strong multitasking and deadline-management skills Confident presenter with strong communication skills Effective problem-solver with the ability to respond quickly Comfortable working with stakeholders at all levels BEHAVIOURS Collaborative team player who builds strong relationships Able to work independently and use initiative Support attitude toward helping franchisees grow Self-motivated and eager to learn and share knowledge INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Brand DDR UK Dream Doors