Hospitality & Events Assistant Manager Temporary 3 month position Kingston Park Full time Role The Stadium Hospitality & Events Assistant Manager plays a key role in delivering first-class hospitality and events across the stadium. Supporting the Conference & Events Manager, this role ensures exceptional guest experiences are delivered to all hospitality customers during matchdays, conferences, banqueting, and premium lounge operations. The role is hands-on, people-focused, and central to maintaining high standards in a fast-paced, high-volume environment. Key Responsibilities Stadium Event Operations, support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events. Oversee the setup, service, and breakdown of lounges, boxes, bars, kiosks, concourses, and event spaces, ensuring they are presented and maintained to the required standards. Conduct pre-event checks to ensure all hospitality areas have sufficient staff, meet all requirements and are ready for guest arrival. Act as an operational leader during high-capacity events, being visible and accessible across multiple zones. Monitor service delivery in real time, addressing and escalating operational issues promptly to maintain the highest levels of service. Provide hands-on support to staff during peak periods and major events, stepping in as required to ensure smooth operations. Premium Guest Experience, ensure the highest brand standards and service excellence are delivered across all hospitality areas to create consistently outstanding guest experiences. Act as a visible point of contact for hospitality guests, sponsors, and VIPs, overseeing area supervisors to resolve any issues promptly and professionally. Oversee the operation and presentation of premium lounges, directors areas, and corporate boxes, ensuring a consistent, high-end experience. Manage guest feedback on the day, responding appropriately and providing insights to the Conference & Events Manager to support continuous improvement. Team Leadership & People Management, Lead, motivate, and support large teams of casual and permanent staff in a high-volume, fast-paced environment. Promote a positive culture focused on customer service and teamwork. Deliver clear, high-quality briefings and allocate tasks effectively across different areas and shifts. Support rota planning and staffing levels, including on-the-day adjustments and deployment of team members across lounges, bars, and event spaces. Ensure all staff working in hospitality areas understand and consistently deliver against service standards, brand values, and stadium policies. Act as an escalation point for supervisors, team leaders, and catering in dealing with guest issues or operational challenges. Provide day-to-day supervision, support, and guidance to the Cellar Operator & Conference & Events Porter Qualifications & Experience Experience working within a stadium, arena or large-venue hospitality. Proven track record of delivering high-standard customer service in fast-paced environments. Supervisory/management experience is essential, experience managing casual/event-day staff would be an advantage. Food safety training is essential, first aid and health & safety training is advantageous. If you have the above skillset and experience please don not hesitate to apply or contact Angela Sinton on 0191 255 7977 for moe information.