Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
M365 Services Engineer
Worcester based with a balance of home and office working
GBP 48,447 : GBP 50,997 per year
35 hours per week : 9:00am to 5:00pm
We have an opportunity for an M365 Services Engineer to join our Technology department based at our head office in Worcester. The purpose of this role is to provide technical expertise to support the operational delivery, design, development and continuous improvement of Technology M365 cloud:powered productivity platform services in line with the Groups immediate and long term values and objectives. You will be managing and delivering the continuous improvement of Sanctuarys SharePoint Online, Teams and Exchange Online capabilities and work closely with other Technology teams to ensure best practice configurations are applied in security and service resilience and ensuring seamless integration with other Technology services (e.g., SharePoint, OneDrive, Gimmal Link). This is a varied role where you will be managing permissions, access controls, and site collections along with providing training and guidance to users on SharePoint Online and Teams.
The Role of the M365 Services Engineer will include:
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Design, deploy, and manage SharePoint sites and libraries
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Support migration from legacy systems to SharePoint Online
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Configure and manage Teams policies, settings, and user permissions
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Troubleshoot Teams:related issues including meetings, chat, and collaboration features
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Support governance and compliance configurations (e.g., retention policies, guest access, Conditional access policies)
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Configure and manage Power Platform policies and settings
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Design, deploy and manage automation solutions within Microsoft 365
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Administer mailboxes, distribution groups, and email policies
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Configure anti:spam, anti:malware, and data loss prevention (DLP) settings
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Manage mail flow, hybrid configurations, and Exchange connectors
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Perform mailbox migrations and ensure email continuity
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Monitor Exchange Online health and resolve service:related issues
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Work closely with other Technology teams to ensure best practice configurations are applied in security and service resilience
Skills and experiences:
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Advanced Microsoft 365 experience
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PowerShell
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ShareGate
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Degree, management qualification or relevant professional qualification
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ITIL Foundation Certificate
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Qualifications in Cloud Solutions: Microsoft Certified: Azure Fundamentals, 365 Fundamentals, 365 Collaboration Communications Systems Engineer Associate
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Good negotiation and presentation skills
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Excellent communication skills
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Excellent organisational and planning skills
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Excellent problem solving skills
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with matching employer contributions from Sanctuary up to set limits
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Life Assurance
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Employee Volunteering scheme
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Employee Advice Servi