We are seeking a hands-on Supervisor who is equally comfortable leading a shift on the floor as they are stepping into the kitchen when required. You will be proactive, dependable, and committed to maintaining high standards across all areas of the Café.
This is an excellent opportunity for an experienced hospitality professional ready to take on greater responsibility within a supportive and community-focused environment.
JOB DESCRIPTION AND EMPLOYEE SPECIFICATION
Job Title
Shift Supervisor (Cegin Beca)
Working Pattern
As needed, regular evenings and weekend working will be required.
Purpose of the Role
As Café Supervisor, you will play a vital role in supporting the Café Manager in the day-to-day running of the Café. You will be responsible for supervising staff during shifts, ensuring smooth operations, and maintaining high standards of service, quality, and compliance.
You will lead by example, providing hands-on support across all areas of the business, including front of house and kitchen operations. A key requirement of this role is previous kitchen experience, with the ability and confidence to step into the kitchen to provide cover should the Chef be absent or during particularly busy trading periods.
You will help ensure the team consistently delivers outstanding customer service while upholding the Café's operational, financial, and legislative standards. Acting as a representative of the Community Council, you will promote professionalism, teamwork, and a positive working culture at all times.
Key Duties & Responsibilities
Operational Supervision
Supervise daily café operations to ensure efficient and smooth service.
* Lead shifts, including conducting pre-shift briefings and allocating responsibilities.
* Support staff scheduling and ensure adequate cover during busy periods.
* Act as Duty Supervisor in the absence of the Café Manager.
* Ensure high standards of presentation, cleanliness, and organisation across café, bar, and kitchen areas.
Team Leadership & Development
Support the recruitment, induction, and training of staff.
* Provide ongoing coaching and guidance to team members.
* Monitor staff performance and provide constructive feedback.
* Foster a positive, professional, and motivated team environment.
Kitchen Support & Food Operations
Work confidently within the kitchen environment as required.
* Provide kitchen cover in the absence of the Chef due to sickness or leave.
* Assist the Chef during peak trading periods to maintain service standards.
* Ensure food preparation, storage, and service comply with food safety and hygiene regulations.
* Follow and enforce FIFO procedures and stock rotation practices.
Customer Service & Standards
* Lead by example in delivering exceptional customer service.
* Address and resolve customer concerns professionally and efficiently.
* Ensure staff maintain strong product knowledge and service standards.
Financial & Administrative Support
* Assist with cash handling, order processing, and daily reconciliations.
* Support stock ordering, stock control, and inventory checks within budget guidelines.
* Monitor labour use during shifts to ensure cost-effective staffing.
* Assist in tracking sales performance and supporting cost control measures.
* Support the Café Manager in implementing promotions and business initiatives.
Compliance & Health & Safety
* Ensure compliance with Food Hygiene, COSHH, and Health & Safety regulations.
* Maintain a safe working environment for staff and customers.
* Ensure cleaning schedules (daily and deep cleaning) are completed and recorded.
* Uphold all legislative and company policies and procedures.
Communication & Reporting
* Communicate effectively with the Café Manager regarding operational matters.
* Assist with preparing operational documents, guides, and checklists where required.
* Liaise with Chefs and Team Members to maintain high-quality food and beverage standards.
Person Specification
* Minimum 2 years experience in a supervisory role within hospitality, café, bar, or restaurant environments.
* Proven kitchen experience with the ability to prepare food and confidently manage kitchen operations when required.
* Strong understanding of food safety, hygiene standards, and stock control procedures.
* Experience supervising, training, and motivating a team.
* Commercial awareness with an understanding of cost control and labour management.
* Excellent communication and interpersonal skills.
* Calm, confident, and decisive under pressure.
* Highly organised with strong time-management skills.
* Flexible availability, including evenings, weekends, and bank holidays.
* Eligible to work in the U.K.
* Welsh language skills desirable.
Job Title : Goruchwyliwr Sifft (Cegin Beca)
Working Pattern
Yn ôl yr angen, bydd angen nosweithiau rheolaidd a gweithio ar benwythnosau.
Pwrpas y Rôl
Fel Goruchwyliwr Caffi, byddwch yn chwarae rhan hanfodol wrth gefnogi'r Rheolwr Caffi yn rhedeg y Caffi o ddydd i ddydd. Byddwch yn gyfrifol am oruchwylio staff yn ystod shifftiau, sicrhau gweithrediadau llyfn, a chynnal safonau uchel o wasanaeth, ansawdd a chydymffurfiaeth.
Byddwch yn arwain trwy esiampl, gan ddarparu cymorth ymarferol ar draws pob maes o'r busnes, gan gynnwys gweithrediadau blaen tŷ a chegin. Un ofyniad allweddol o'r rôl hon yw profiad blaenorol o'r gegin, gyda'r gallu a'r hyder i gamu i mewn i'r gegin i ddarparu yswiriant os bydd y Cogydd yn absennol neu yn ystod cyfnodau masnachu arbennig o brysur.
Byddwch yn helpu i sicrhau bod y tîm yn darparu gwasanaeth cwsmeriaid rhagorol yn gyson wrth gynnal safonau gweithredol, ariannol a deddfwriaethol y Caffi. Gan weithredu fel cynrychiolydd o'r Cyngor Cymuned, byddwch yn hyrwyddo proffesiynoldeb, gwaith tîm, a diwylliant gwaith cadarnhaol bob amser.
Dyletswyddau a Chyfrifoldebau Allweddol
Goruchwyliaeth Weithredol
· Goruchwylio gweithrediadau caffi dyddiol i sicrhau gwasanaeth effeithlon a llyfn.
· Arwain shifftiau, gan gynnwys cynnal sesiynau briffio cyn sifft a dyrannu cyfrifoldebau.
· Cefnogi amserlennu staff a sicrhau digon o sylw yn ystod cyfnodau prysur.
· Gweithredu fel Goruchwyliwr Dyletswydd yn absenoldeb Rheolwr y Caffi.
· Sicrhau safonau uchel o gyflwyniad, glendid a threfniadaeth ar draws ardaloedd caffi, bar a chegin.
Arweinyddiaeth a Datblygu Tîm
· Cefnogi recriwtio, sefydlu a hyfforddi staff.
· Darparu hyfforddiant ac arweiniad parhaus i aelodau'r tîm.
· Monitro perfformiad staff a darparu adborth adeiladol.
· Meithrin amgylchedd tîm cadarnhaol, proffesiynol a llawn cymhelliant.
Cymorth Cegin a Gweithrediadau Bwyd
· Gweithiwch yn hyderus o fewn amgylchedd y gegin yn ôl yr angen.
· Darparu gorchudd cegin yn absenoldeb y Cogydd oherwydd salwch neu wyliau.
· Cynorthwyo'r Cogydd yn ystod cyfnodau masnachu brig i gynnal safonau gwasanaeth.
· Sicrhau bod paratoi, storio a gwasanaethu bwyd yn cydymffurfio â rheoliadau diogelwch a hylendid bwyd.
· Dilynwch a gorfodi gweithdrefnau FIFO ac arferion cylchdroi stoc.
Gwasanaeth a Safonau Cwsmeriaid
· Arwain trwy esiampl wrth ddarparu gwasanaeth cwsmeriaid eithriadol.
· Mynd i'r afael â phryderon cwsmeriaid yn broffesiynol ac yn effeithlon.
· Sicrhau bod staff yn cynnal gwybodaeth am gynnyrch a safonau gwasanaeth cryf.
Cymorth Ariannol a Gweinyddol
· Cynorthwyo gyda thrin arian parod, prosesu archebion, a chysoni dyddiol.
· Cefnogi archebu stoc, rheoli stoc, a gwiriadau stoc o fewn canllawiau cyllideb.
· Monitro'r defnydd o lafur yn ystod shifftiau i sicrhau staffio cost-effeithiol.
· Cynorthwyo i olrhain perfformiad gwerthu a chefnogi mesurau rheoli costau.
· Cefnogwch y Rheolwr Caffi i weithredu hyrwyddiadau a mentrau busnes.
Cydymffurfiaeth ac Iechyd a Diogelwch
· Sicrhau cydymffurfiaeth â rheoliadau Hylendid Bwyd, COSHH, ac Iechyd a Diogelwch.
· Cynnal amgylchedd gwaith diogel i staff a chwsmeriaid.
· Sicrhau bod amserlenni glanhau (glanhau dyddiol a dwfn) yn cael eu cwblhau a'u cofnodi.
· Cynnal yr holl bolisïau a gweithdrefnau deddfwriaethol a chwmnïau.
Cyfathrebu ac Adrodd
· Cyfathrebu'n effeithiol â'r Rheolwr Caffi ynglŷn â materion gweithredol.
· Cynorthwyo gyda pharatoi dogfennau gweithredol, canllawiau a rhestrau gwirio lle bo angen.
· Cysylltu â Chogyddion ac Aelodau'r Tîm i gynnal safonau bwyd a diod o ansawdd uchel.
Manyleb y Person
1. O leiaf 2 flynedd o brofiad mewn rôl oruchwylio mewn amgylcheddau lletygarwch, caffi, bar neu fwyty.
2. Profiad cegin profedig gyda'r gallu i baratoi bwyd a rheoli gweithrediadau cegin yn hyderus pan fo angen.
3. Dealltwriaeth gref o ddiogelwch bwyd, safonau hylendid, a gweithdrefnau rheoli stoc.
4. Profiad o oruchwylio, hyfforddi ac ysgogi tîm.
5. Ymwybyddiaeth fasnachol gyda dealltwriaeth o reoli costau a rheoli llafur.
6. Sgiliau cyfathrebu a rhyngbersonol rhagorol.
7. Tawel, hyderus, a phenderfynol o dan bwysau.
8. Trefnus iawn gyda sgiliau rheoli amser cryf.
9. Argaeledd hyblyg, gan gynnwys nosweithiau, penwythnosau, a gwyliau banc.
10. Yn gymwys i weithio yn y DU
11.Sgiliau Cymraeg yn ddymunol.
Job Types: Part-time, Permanent
Pay: £13.26-£13.76 per hour
Benefits:
* Employee discount
* On-site parking
Experience:
* Supervisory: 2 years (required)
* Kitchen: 1 year (preferred)
Language:
* Welsh (preferred)
Work Location: In person