Benefits
* Hybrid and flexible working
* A collaborative and supportive team environment
* Opportunities for professional development in compliance, quality, and operations
* Exposure to a diverse product range and major UK/EU retailers
About the Role
Reporting to the Compliance & QA Manager, you will work closely with retailers, third‑party testing houses, internal teams, and factories to manage testing programmes, certification processes, REACH documentation, sustainability compliance, and retailer portal workflows.
Responsibilities
* Product Testing & Certification – Manage base, bulk, and production testing for key retail partners. Conduct spot checks against shared files, verify order‑vs‑certificate alignment, maintain accurate records, and oversee specialised testing programmes such as Bean chair UK batch testing, biannual children’s furniture testing, and flammability batch testing and certification.
* Retailer Portal & Customer Requirements – Manage data submission and product information across retailer portals, meet all retailer‑driven deadlines, track performance against target dates, and coordinate customer‑requested testing requirements and workflows.
* Retailer Workbooks & Documentation – Complete retailer workbooks and trackers accurately and ahead of shipment dates, and record any delays caused by incomplete documentation.
* Gold Seal (GS) Samples Management – Manage Gold Seal sample submissions, track pass/fail rates, and maintain performance reporting.
* REACH & Compliance – Update and distribute REACH compliance documentation to all factories at required intervals and manage batch‑specific REACH documentation for all retail orders.
* General Product Safety & Risk Assessments – Conduct GPSR risk assessments across the full product portfolio and ensure all assessments meet deadlines and regulatory standards.
* Sustainability – BCI – Track and chase BCI (Better Cotton Initiative) credits and BCCU’s, use a Mass Balance approach to issue BCCU credits, and submit required evidence to all retail partners.
* Cross‑Functional Meetings & Communication – Engage in weekly retailer meetings with the sales team and support internal communication around testing status, risks, and compliance issues.
Skills & Experience
* Strong organisational and administrative skills
* High attention to detail
* Ability to work to strict deadlines across multiple projects
* Confident communicator with internal teams, suppliers, and retailers
* Proficient in Excel and shared‑file environments
Desirable
* Experience in product testing, quality compliance, or retail/consumer goods
* Understanding of REACH, GPSR, or other compliance frameworks
* Experience dealing with third‑party testing labs (Intertek, SGS, etc.)
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