Company Overview: PayInc Group provides financial solutions to customers worldwide. As we accelerate our growth, we are seeking an astute, self-driven Business Development Analyst to join our UK Growth team. JOB DESCRIPTION Responsibilities: • Engage in proactive outreach and activations to reactivate dormant customers, understand their needs, and provide tailored solutions to re-establish their trust in our services. • Implement strategic sales and marketing initiatives to acquire new customers through various channels, including online platforms, community events, and partnerships. • Respond promptly to customer inquiries, concerns, and feedback via multiple communication channels, including phone, email, and social media. • Deliver exceptional customer service by addressing customer queries effectively and providing accurate information about our services, fees, and benefits. • Collaborate with the marketing team to develop and execute campaigns that promote our remittance services, targeting both new and existing customers. • Drive the successful onboarding process for new customers by coordinating all necessary documentation and account setup within 72 hours of initial contact. • Maintain up-to-date knowledge of the remittance industry landscape, competition, and regulatory changes to provide accurate information to customers and identify business opportunities. • Prepare regular reports detailing customer engagement, acquisition metrics, and onboarding success rates to the management team. Qualifications: • Bachelor’s degree in Marketing, Business, or a related field. • Proven experience in sales, marketing, or customer relations, ideally within the remittance or financial services industry. • Excellent interpersonal and communication skills, with the ability to build rapport with customers from diverse backgrounds. • Strong problem-solving abilities and a customer-centric mindset. • Proficiency in using CRM software and other relevant tools for customer engagement and tracking. • Self-motivated and result-oriented, with a drive to meet and exceed targets. • Knowledge of UK remittance regulations and compliance standards is a plus. • Flexibility to adapt to changing market conditions and business priorities. Benefits: • Competitive salary with performance-based bonuses. • Opportunity to work with a dedicated team in a dynamic and innovative industry. • Professional development opportunities to enhance your skills and knowledge.