We’re looking for a Team Leader to join one of our Cafés in a friendly, fast‑paced environment. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll build on your skills and experience in a wide range of responsibilities—from supporting the Manager to meeting business and financial goals, to coaching, developing and training team members, and leading by example with impeccable customer service.
All the while, we’ll support you with a wide range of benefits, including flexible working options, development and training tailored to you, and many opportunities to progress. You’ll also be part of an inclusive workplace where you can be your best, most authentic self.
You must be 18 or older to apply for this role.
Key responsibilities
* Making sure everything runs smoothly by maintaining operational and safety standards.
* Ensuring all food safety and hygiene regulations are met and followed.
* Leading by example by providing an excellent experience for customers.
* Opening and closing the café and overseeing full operations in the Manager’s absence.
* Recognising and celebrating team members for providing excellent service.
* Learning our menu inside out and helping our team to do the same.
* Boosting sales by making sure everyone’s in the right place at the right time.
* Delivering Health & Safety and Food Safety training for team members.
* Supporting the Café Manager with colleague coaching and development.
* Seeking ways to constantly help improve our service for customers.
* Promoting an inclusive environment where colleagues feel respected, valued, and safe.
Requirements
* A background in hospitality, with Team/Shift Leader experience.
* A passion for providing excellent customer service.
* Health & Safety and Food Safety knowledge.
Personal skills
* Effective communication skills.
* Ability to multitask and adapt to changing priorities.
* Confidence using your initiative to improve ways of working.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, click here.
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