Luxury Watch Sales & E-Commerce Support
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Location: Chiswick, London
Salary: £30-35,000 + Commission
Monday- Friday 9am-5pm
Our client, a leading name in the luxury watch industry, is seeking an E-commerce administrator/Sales Consultant to join their growing team. This is an exciting opportunity for someone with retail or watch sales experience who is looking to expand their skillset across both client-facing and digital channels.
The role offers structured training across multiple departments, making it ideal for someone looking to build a well-rounded career in luxury retail, e-commerce, and watch expertise.
Key Responsibilities:
Sales & Client Support:
Provide exceptional service to clients both in-person and over the phone
Manage and assist with in-store client appointments
Respond to daily customer enquiries via email and telephone
Support the full online sales journey—from enquiry to delivery
Develop product knowledge to confidently assist clients in buying and selling watches
Assist with aftercare services and client follow-up
E-Commerce & Digital:
Learn and manage the in-house system for uploading stock to the website
Oversee the company website, including uploading and maintaining the product catalogue
Ensure all product images are edited to a high standard and consistent with brand guidelines
Monitor online listings for accuracy and freshness
Handle e-commerce fulfilment, including packaging and shipping processes
Create daily content for social media platforms to support product promotion and brand engagement
Operational & Admin Duties:
Learn and assist with the full shipping process
Monitor company inboxes and handle communications during management absence
Gain familiarity with internal administrative systems and procedures
Support the wider team with various operational tasks as required
Optional training in watch polishing and re-finishing may be provided
The Ideal Candidate Will Have:
At least 1 year of experience in watch sales or luxury retail
A strong interest in horology and high-end timepieces
Excellent communication skills in English, both verbal and written
Confidence using digital tools and platforms, including e-commerce systems
A proactive, can-do attitude with a willingness to learn across departments
Strong attention to detail, especially with product presentation and customer service
The ability to take initiative and handle responsibilities independently when required
The Package:
Salary: Up to £35,000 per annum experince depending
Bonus
Full training across sales, e-commerce, photography, administration, and client handling
This role offers a unique blend of retail, digital, and operational experience, making it an ideal opportunity for someone looking to become a key part of a successful luxury watch business.
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