Prevention and Assessment Support Officer
About the job Prevention and Assessment Support Officer
Purpose
* To provide an effective and professional, resident orientated service to households experiencing housing difficulties.
* To triage residents approaching the council for help with housing, both face to face an over the telephone, to determine whether the resident is homeless or at risk of homelessness.
* Booking appointments for the Prevention & Assessment Officer and gathering initial information.
* To provide initial housing advice to residents and details of homelessness prevention, suitable housing options in the private and public sectors.
* To provide effective operational and administrative support within the Prevention & Assessment Team. This will include calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating resident records on case management systems.
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