Service Architect (Observability)
6-Month Initial Contract | Location: Glasgow | Inside IR35
Were hiring on behalf of a leading consultancy for an experienced Service Architect to join a high-impact Observability Programme within a major enterprise environment. This is a fantastic opportunity to help shape and deliver an operating model that will underpin digital transformation efforts and drive service excellence.
You will play a key role in designing and implementing a fully productionised Observability Service, working across a suite of industry-leading tools including Elastic Cloud, BMC Helix, NetScout, BMC Patrol, Entuity, and ServiceNow .
Key Responsibilities:
Design a scalable Observability Service Architecture aligned to digital transformation goals, leveraging a globally selected toolset.
Lead integration strategy for Automation and AIOps, working closely with technical teams to ensure alignment with real-world use cases.
Define controls and operational processes for successful transition to BAU, with clear KPIs, SLAs, and CAF compliance in mind.
Collaborate with IT Security to assess, document, and mitigate any security concerns related to the new service.
Design onboarding/removal processes for new applications, infrastructure, and cloud projects, ensuring observability is embedded in solution design and project governance.
Assess existing service integration processes, identifying gaps and opportunities to improve alignment with PMO and governance frameworks.
What Were Looking For:
Proven experience delivering Observability Operating Models in complex environments.
Deep understanding of enterprise observability tools and best practices.
Strong knowledge of service architecture, governance, automation, AIOps, and compliance standards.
Ability to engage with senior stakeholders and cross-functional teams to drive strategic outcomes.
If you're passionate about building modern, resilient observability services and want to shape the future of enterprise IT operations wed love to hear from you.
?? Apply now to be considered!
#ServiceArchitect #Observability #ContractJobs #GlasgowJobs #DigitalTransformation #AIOps #Automation #ITSM #ITOperations #ArchitectureJobs
TPBN1_UKTJ