Connect it Utility Services is a leading provider of multi-utility solutions across the UK, delivering a wide variety of infrastructure contracts, new build housing developments, electrical network frameworks, electric vehicle charging hubs, and streetlighting works. We’re known for our collaborative approach, technical expertise, and commitment to excellence - building the infrastructure that powers communities.
Are you passionate about building strong client relationships and driving business growth?
We’re looking for a dynamic Client Account Manager to join our team and help shape the future of multi-utility services.
In this pivotal role, you’ll be the trusted face of CIUS for a portfolio of existing clients - ensuring their needs are met with professionalism, efficiency, and a deep understanding of our service offerings. You’ll be instrumental in driving client satisfaction, supporting project delivery, and unlocking new opportunities for growth.
Responsibilities
* Building, managing and maintaining strong relationships with a portfolio of clients to ensure long-term success.
* Identifying growth opportunities and contributing to the expansion of existing client accounts, delivering added value for CIUS.
* Develop a thorough understanding of the client’s position, including land banks.
* Maintaining excellent client relations and coordinating project initiation.
* Attend client meetings (in-person and remote), including sales and onboarding, technical and delivery.
* Manage client and stakeholder expectations in line with project schedules, seeking to mitigate risks or delays early.
* Assisting in the development of processes and communications to ensure great customer experience.
* Collaborate across departments to align processes and enhance overall client experience.
* Challenging the status quo to enhance efficiency, communications, customer experience and profitability.
Qualifications
* Degree educated or equivalent relevant experience.
* Minimum of 3 years’ experience of Account Management in a relatable industry.
* Proven ability to positively contribute in a fast-paced environment.
* Ability to effectively communicate with external and internal stakeholders from Director to entry-level support roles.
* Proactive, client focused, relationship driven and results oriented.
* Commercially minded, creative thinking and problem-solving aptitude.
* Strong written, oral and presentation skills.
* Able to work independently and collaborate with teams, keeping a focus on customer experience and business deliverables.
Additional:
* Preferred previous experience in the construction industry, multi utilities or housing developments.
* Use of CRM systems, e.g. Salesforce