Overview
Job summary
An exciting opportunity has arisen for a motivated and dynamic admin manager to lead our Admin and Clerical Team in the Radiology Department. This role provides Leadership to the administration teams providing Radiology bookings and secretarial support across two Acute Hospital sites and a Community Diagnostic Centre as part of University Hospitals Sussex. You will be proactive, problem solve and take initiative to ensure best use of Radiology Services. You will demonstrate excellent communication and teamworking skills, and proactively engage with various members of staff within Radiology and across the wider Trust. This position requires experience of operational staff management alongside handling complex data.
Role will be based in St Richard\'s or Worthing Hospital with cross site travel required between the three base sites.
Responsibilities
* Provide management support to the service, working in collaboration with Clinical Teams in the delivery of elective and outpatient lists and ensuring the Trust meets national and local targets.
* Be accountable for utilisation of resources within the Radiology Department, ensuring all appointments are booked appropriately in accordance with Trust and NHS policy. Ensure all staff are supported to provide the best service to patients within available resources.
* Demonstrate excellent communication and teamworking skills, and proactively engage with various staff within Radiology and across the wider Trust.
* Manipulate complex data and continuously review waiting lists.
* Manage Patient Access to Radiology Services and the Admin and Clerical Teams; oversee allocation of work, training and development, staff appraisal and recruitment & selection.
* Support development and monitoring of systems for collection, recording and use of patient demographics for monitoring activity against contracted/commissioned work and apply this information to waiting list management for the Department.
* Actively monitor and take appropriate action related to the maintenance of waiting lists, in line with Trust and national policies and guidelines; ensure full utilisation of resources available.
* Collaborate with the Service Manager, Deputy Manager and Lead Superintendents in the delivery of national waiting times for diagnostics services.
Qualifications and Experience
Essential
* Degree / Diploma / equivalent experience
* Experience managing teams - HR processes
* Significant knowledge of IT systems e.g. MS Office
Desirable
* Experience of working in Radiology department and with NHS IT systems
Skills and Attributes
* Working knowledge of national and local healthcare policies and standards
* Previous experience of leading service improvements
* Excellent written and spoken English and interpersonal/negotiating skills
People Management
* Experience of communicating effectively with patients and their relatives
* Significant experience of line management
Equality, Diversity and Inclusion
* Evidence of having undertaken own development to improve understanding of equalities issues
* Evidence of having championed diversity in previous roles (as appropriate to role)
Additional Information
Disability Confident Employer (Level 2) and a Veteran Aware Trust. We offer a Wellbeing Programme for staff including flexible working where possible. As a university trust, we value learning, teaching and training to support your growth and development.
Employer details: University Hospitals Sussex NHS Foundation Trust (279), Worthing Hospital, Lyndhurst Road, Worthing, BN11 2DH. Website: https://www.uhsussex.nhs.uk/
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