Dutch Speaking HR Service Centre Advisor
Fixed-Term Contract (12 Months)
Summary:
We are seeking a detail-oriented and customer-focused Dutch Speaking Human Resources Advisor to join our team on a 12-month fixed-term contract. In this role, you will ensure the smooth delivery of HR Service Centre transactions, resolving issues and queries from associates via phone, email, or face-to-face interactions. You will handle a high volume of manual transactions and work with multiple systems to provide exceptional customer service.
Key Responsibilities:
* Act as the first point of contact for HR and payroll inquiries, delivering expert advisory services.
* Log and manage cases in the HR case management system.
* Complete system-based HR transactions in line with Service Level Agreements (SLAs).
* Resolve queries from emails and telephone calls.
* Provide consistent advice in accordance with HR policies and country legislation.
* Support with sickness queries and create/issue contracts and letters as needed.
* Ensure audit compliance for all processed transactions.
* Prioritise transactions under the guidance of the HRSC Manager and Senior Advisors.
* Maintain accuracy in all correspondence and stay updated on HRSC processes.
* Identify and communicate opportunities for process improvement.
* Collaborate with Senior Advisors, HRSC Manager, HRBPs, and ER for complex cases.
* Support the upskilling of new team members.
* Understand payroll processes and address frequently asked questions.
* Create, sign, and terminate employment contracts and additional employee documents.
Other Responsibilities:
* Assist other HRSC areas with calls and emails during peak periods.
* Keep up-to-date with policy changes and legislation.
* Ensure support materials are current.
* Attend training and upskill sessions delivered by the HRSC Manager.
* Participate in user acceptance testing (UAT) for HR system upgrades and new releases.
Key Skills, Knowledge & Experience:
* Fluent in Dutch (written and verbal).
* Ability to work to tight deadlines with high accuracy.
* Strong attention to detail and ability to maintain high customer service standards under pressure.
* Excellent communication skills (written and oral).
* Proficient in IT, with knowledge of Word and Excel.
* Positive and confident approach.
* Ability to assess complex transactions and seek additional support when needed.
* Ability to identify patterns and opportunities for improvement.
* HR professional education or qualification is ideal.
* Broad knowledge of HR processes in an HR Service Centre environment is advantageous.
As a TJX Associate, you’ll enjoy some great benefits, like:
* 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends.
* Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre.
* Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced.
* Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up.
* The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development.
* Regular team social events including go home early days during Summer.