Customer and Trading Manager - Nightshift
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
* Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
* Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring that standards are brilliant come morning so we’re ready to serve our customers.
* People management as a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, and receive a £4,500 premium on top of the base salary. Night shifts typically run from 22:00 until 08:00.
What makes a great nightshift manager:
* Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns; committed to a safe and healthy environment for the team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilient to the mental and physical demands of working nights.
* Provides brilliant customer service and coaches a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable operating alone in the absence of more senior management.
* Places inclusivity at the heart of everything they do.
Essential Criteria:
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience leading a team in a fast-paced, customer-facing environment with motivation, performance drive and smooth operations.
* Operational leadership skills — responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable: Night shift experience in a high-volume, operational environment with an emphasis on safety and team support during out-of-hours trading.
Working for us has great rewards
Salary will be dependent on experience as well as store size, complexity and location. We offer a range of benefits for managers, including:
* Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Annual bonus scheme based on our performance and yours.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, and maternity/paternity leave.
* Pension – company match of 4-7.5% of contributions.
* Sainsbury’s share scheme – potential to build investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – opportunities to connect with others to support development.
* Cycle to Work scheme – hire a bike and equipment with tax/NIC savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We may provide enhanced discretionary leave for families and support for carers. Our internal networks promote representation and help remove barriers. We offer development opportunities, mentorship, training and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Retail
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