Planned Maintenance Regional Manager
Reporting to the Head of Service Delivery, the Planned Maintenance Regional Manager is responsible for leading regional wastewater planned maintenance operations, delivering high levels of customer service, and ensuring operational excellence across the region. This field and office-based leadership role manages Operations Managers, Field Managers, Technical Specialists, Engineers, supply chain partners, and operational processes to deliver against contractual KPIs, service standards and budget targets.
Key Responsibilities
* Lead and develop Operations Managers, Field Managers, Technical Specialists and Engineers to deliver high‑quality planned maintenance services.
* Drive operational performance across the region, ensuring delivery against KPIs, SPIs, ODIs and contractual targets.
* Oversee incoming and existing work banks, ensuring effective prioritisation, allocation, delivery and reporting.
* Manage regional resource and vehicle planning to maximise service efficiency and operational productivity.
* Agree daily and weekly work composition with relevant stakeholders where required.
* Take ownership of regional operational issues, leading investigations and implementing corrective actions and improvement plans.
* Ensure the quality and quantity of planned maintenance activities are delivered at maximum efficiency.
* Act as the senior regional point of contact for client engagement, maintaining strong working relationships through regular communication.
* Build effective relationships with clients, Command Centre, TWUL, supply chain partners and internal support functions.
* Take ownership of regional customer service complaints, ensuring timely resolution through direct action, improvement plans or escalation.
* Promote a culture of customer excellence across all operational teams and ensure delivery of a high standard of service.
* Provide strong leadership and direction to Operations Managers and wider field teams, setting clear expectations and holding individuals accountable.
* Foster a high‑performance culture aligned with company values, promoting engagement, motivation and accountability.
* Coach and support managers and teams through regular performance feedback, site engagement and reporting insight.
* Support HR processes including recruitment, investigations, disciplinaries, grievances, appeals and wellbeing‑related matters in line with company policy.
* Lead by example, demonstrating the behaviours and standards expected both on site and in the office.
* Identify and implement continuous improvement initiatives to enhance operational efficiency, internal visibility and customer outcomes.
* Use performance reporting to drive better decision‑making, coaching and accountability across the region.
* Promote consistency in ways of working, procedures and behaviours across the operation.
* Work collaboratively with other Regional Managers and support teams to share best practice and improve wider business performance.
* Drive and promote a strong culture of safety, compliance and operational excellence.
* Undertake site visits and audits to assess conditions, working practices and compliance with company procedures and legislation.
* Work closely with the Health, Safety & Wellbeing team to ensure all activities meet environmental, health, safety and security standards.
* Encourage continuous improvement in safety performance and ensure all operational activities comply with government regulations and company standards.
* Deliver regional performance within agreed budgets, balancing cost control with customer service and operational quality.
* Understand and manage contractual performance mechanisms, including incentives, service credits and KPI/SPI measures.
* Support the wider wastewater network strategy and contribute to regional and business‑wide objectives.
* Work cross‑functionally with all support functions within the business to support successful service delivery.
* Participate in the on‑call rota as required.
* Lead investigations and report findings to the Head of Service Delivery and senior leadership as appropriate.
* Be aware of all Lanes Group policies and your responsibilities towards them.
* Maintain awareness of company policies and ensure they are implemented consistently across the region.
* Any other reasonable ad‑hoc duties, tasks or projects as requested by the Senior Leadership Team.
Qualifications & Experience
* Full UK Driver’s Licence.
* Strong managerial experience in an operational environment.
* Leadership and strong interpersonal, relationship‑building and networking skills.
* Strategic thinking and stakeholder management.
* Experience of change management; resilience, flexibility and adaptability.
* Confidentiality and experience handling sensitive information.
* Prioritisation and organisation skills for a fast‑paced position.
* Able to deal with people at different levels.
* Proficient within the Microsoft Office Suite.
* Desirable: Bachelor’s Degree in Business Management/Administration, Operations Management; or a Certified Business Operations Professional (CBOP), Certified Operations Manager (COM) or similar relevant qualification.
* Previous experience in the drainage industry or utilities industry is beneficial.
Additional Skills & Attributes
* Communicate with care and passion for the Company and its brand.
* Positive and constructive at all times.
* Straight‑talking, open discussions for solutions.
* Deliver on commitments.
* Support all of the team to achieve goals.
* Adhere to all Lanes Group policies.
Job Details
* Location: Slough Head Office, Planned Maintenance Division (Slough, Berkshire). Travel required across Greater London, the Home Counties and Thames Valley.
* Job Type: Permanent, full time.
* Hours: Monday to Friday, 37.5 hours.
* Salary: £50,000 to £60,000 per annum, depending on experience.
* Benefits: 24 days holiday (plus bank holidays); company car & fuel card; personal learning; workplace pension; health cash plan; onsite parking; free access to wellbeing support.
Equal Employment Opportunity
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
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