Summary Job Reference: VR210725 Job Title: IT Support Advisor Salary: circa 30k pa Location: Belfast, City Centre Contract : Temporary, full-time, 3 months, possibility of extension / move to perm To start ASAP - Set shift below M-F: 12pm- 9pm Overview Our US tech client within the private sector is looking relocate their IT Support Advisor team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc. You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue. This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well. Requirements Strong technical helpdesk experience, with good customer service Strong IT knowledge MSP experience would be great to have Experience raising and resolving tickets Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc What you'll do as an IT Support Advisor Provide technical support via inbound calls to end users including product users/business representatives Work at a fast pace to ensure issues resolved efficiently and effectively Collaborate with the wider team to ensure an excellent IT Support service Be proactive in learning and developing new technologies Adhere to company policies and procedures with particular attention to Cyber Security. Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc For further information on this IT Support Advisor role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today. Skills: IT Support Intune SharePoint ServiceNow Windows WiFi