Job overview
Job summary
We are excited to welcome applicants to join our Living Well/Neighbourhood Mental Health Teams across the City of Manchester.
Living Well is a service co-designed by people with lived experience and key partners, designed to bridge the gap between existing primary and secondary care services. Working in partnership with GMMH and VCSE organisations we offer a service which is trauma informed, holistic, person led and community based.
The post holder will be required to provide a confidential secretarial and administrative service to the Living Well Team. The post holder will also be responsible for a range of supporting activity such as managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.
We take flexible working seriously and are keen to have flexible working discussions with applicants. Living Well is fully committed to supporting applicants with lived experience in all posts.
Selection process
Selection will be via interview, please drop us an email if you'd like to discuss the role further or gain a better understanding of the role, our team or ways of working.
We believe that administrators are completely integral to the smooth running of a service and helping service users get the best experience. You will sit at the heart of our team! Please see job description and person specification for full details.
Main duties of the job
Main duties of the job
- Our administrators are often the first voice a service user hears so it is
essential that you are able to offer a warm welcome and calm presence.
- Provide admin support to the Living Well team in relation to
correspondence with service users and entering data on our clinical
systems.
- Supporting the team with rotas and room bookings.
- Dealing with all incoming and outgoing mail: processing, distributing
and responding as appropriate.
- Supporting the team to make onward referrals.
- Supporting the team with recording outcome measure data.
- Co-ordinate and facilitate the dissemination of information to and from
the team.
- Producing minutes from various meeting as required
- Logging referrals as per the requirements of the team.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
Education and Qualifications
Essential criteria
7. Good Level of Maths and English
8. Recognised competency-based level 3 qualification in a relevant subject ( NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable criteria
9. Other relevant IT qualifications
Experience
Essential criteria
10. Have experience in working in a busy office environment.
11. Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable criteria
12. Have experience of working with members of the general public. Including patients/service users
13. Familiar with all office equipment
Knoweldge
Essential criteria
14. The Data Protection Act
15. Client Confidentiality
Desirable criteria
16. Mental Health issues and challenges
Skills and Abilities
Essential criteria
17. Effective time management skills
18. The ability to prioritise and plan conflicting and complex work demands
19. An excellent telephone Manner
20. Outstanding communication Skills
21. The ability to navigate IT systems, inc Excel, Word and PowerPoint
22. A caring and sensitive attitude when communicating with staff and patients
Desirable criteria
23. Be able to travel and work flexibly across Manchester sites
24. Be helpful and approachable
25. Patient administration background
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.