Graduate IT Support Analyst | Hybrid | £25,500
About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
* Manage and resolve IT support tickets within SLAs
* Troubleshoot hardware/software issues for hundreds of users across multiple sites
* Support enterprise endpoint setup, upgrades, and rollouts
* Escalate complex issues to senior engineers
* Maintain accurate IT records and documentation
* Collaborate and contribute to a team-focused culture
Technologies & Skills
1. Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
2. Intune, Azure, DNS, DHCP
3. Enterprise endpoint support/setup
4. Strong problem-solving and communicati...