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About the role
To deliver customer betting transactions in accordance with the company policies and procedures and Gambling Commission Regulations.
Key responsibilities for the role will include:
1. Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
2. Prepare to receive customers by setting up cash and betting terminal.
3. Manage cash transactions following correct procedure, taking great care so monies balance.
4. When taking bets, clarify with the customer to ensure the correct bet has been placed, as bets cannot be rectified after the race.
5. Safeguard cash by adhering to security procedures.
6. Reconcile cash by completing cash reports.
7. Safeguard transactions by verifying identity to ensure no under 18’s are involved in the gambling process. Always be vigilant to Challenge 21 policy and record findings following company guidelines.
8. Always work within the guidelines and regulations of the Gambling Commission, with particular attention to vulnerable persons and money laundering.
9. Create a positive impression and be attentive and responsive to customer needs.
10. Work in a timely manner so race time constraints are met and optimal betting time is achieved.
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