As a Relationship Director, you will be managing a portfolio of corporate clients, meeting financial expectations and ensuring clients receive a great experience, including timely intervention when required. You will also be responsible and accountable for driving primacy, growing the portfolio and meeting all governance requirements such as credit stewardship and financial crime. We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas.
Responsibilities
* Driving a proactive and collaborative environment across CCB.
* Providing your clients with an experience that is second to none.
* Creating and delivering a growth strategy including relationships with clients, prospects, and professionals.
* Deliver against agreed OKRs and KPIs. This will include NPS through internal and external sources.
* Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.
* Coach Relationship Manager(s) to improve their skills and knowledge.
WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Wellbeing that goes beyond work – we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
* Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive – at work and at home – while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles).
Other Qualifications
* Experience of developing and driving a business development strategy, to deliver the Corporate Bank’s ambitious growth, through existing client network and intermediaries. (Required)
* High level of credit underwriting and financial crime risk skills. (Required)
* Proven record of providing high quality client experience. (Required)
* Proven experience of corporate businesses. (Required)
* Proven knowledge of risks and mitigations. (Required)
* Excellent presentation, negotiation, analytical, and report‑writing skills. (Required)
* Degree‑level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. (Preferred)
* Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). (Preferred)
* Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. (Preferred)
* Ongoing commitment to professional development, including regulatory awareness and leadership capability, aligned with Santander’s standards for continuous learning. (Required)
Languages
* Fluent English (spoken and written) – (Required)
* Additional European language skills (e.g. Spanish or Portuguese) – (Preferred)
Hard Skills
* Advanced credit and financial analysis – ability to assess risk, structure complex lending solutions, and prepare high‑quality credit submissions. (Required)
* Strong commercial acumen – deep understanding of corporate banking products, markets, and the wider economic environment. (Required)
* Digital proficiency – confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy. (Required)
Soft Skills
* Exceptional relationship management and communication skills – able to engage and influence clients, stakeholders, and colleagues effectively. (Required)
* Leadership and coaching ability – inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement. (Required)
* Resilient and optimistic mindset – approaches challenges positively, demonstrates adaptability, and promotes Santander’s values and behaviours. (Required)
Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Benefits
* 30 days’ holiday plus bank holidays, which increases to 31 days after 5 years service, with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company‑funded individual private medical insurance.
* Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success by saving or investing in our share plans.
* As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
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