Stourside Medical Practice supports the health needs of 6k residents in and around Halesowen.
We are looking to recruit a General Practice Assistant to support the GPs and Practice Manager in a higher level clinical administration role. The primary function of this role is to provide clinical administration support to the different teams within the practice, to ensure continuity and consistency in workflow delivery. Flexibility is important for this role as there will be a lot of variety and no two days will be the same.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.
Main duties of the job
To provide a high quality administrative service. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential.
About us
We are based in the centre of Halesowen and have an experienced team of non-clinical staff, salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.
Job responsibilities
Job Summary
A GPA will support the practiceby performing both clinical and non-clinical administration with the target of freeing up GP time toallow them to focus on the patient.
* Workflowing prioritising correspondence for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc andactioning appropriate actions yourself.
* Extracting all information from clinical lettersthat needs codingand adding to notes
* Arranging appointments, referrals, tests and follow up appointments of patients
* Completing basic (non-opinion) forms and core elements of some forms for the GPto approve and sign such as insurance forms, mortgage,benefits agency forms etc
* Helping the GP liaisewith outside agenciese.g. getting an on call doctor on the phoneto ask advice or arrangeadmission while the GP can continue with their consultation(s)
* Completemedicines management preparation (prescriptions) ensuring all relevant checkshave been made before sending to a GP for issue. This will include organisingblood tests, sending out patient questionnaires and gathering other necessaryinformation
* Followinga protocol to file or action Normal Laboratory Results
* Buildthe Clinical Meeting monthly agenda and ensure accurate minutes taken with anyfollow on actions completed in a timely manner
* Toaction and file questionnaire responses from patients such as pre-appointment, medication review andchronic disease questionnaires
* Followingpractice protocols signpost patient Triage requests to the appropriate personor by sending a self-book link.
* Assistthe clinical safeguarding lead by reporting, gathering and communicatinginformation for children and adults as needed.
The dutiesand responsibilities in this job description are intended to be indicative butnot exhaustive of the responsibilities of the post holder.As the role develops develops, the requirementsof the job may develop and change. The job description will be reviewed andupdated in discussion with the post holder to reflect these requirements.
Person Specification
Qualifications
* GCSE A-C or 5-9 maths and English
* 2 years high level administration experience in a patient facing organisation
* Ability to multi-task and work under pressure
* NHS Primary care experience
* Workflow and coding knowledge
* Medication knowledge
Personal Skills
* Ability to remain calm when dealing with difficult or distressed people / circumstances.
* Ability to work on own initiative and as part of a team.
* Able to think ahead and anticipate issues.
* Ability to problem solve.
* Ability to be assertive, but polite and patient.
* Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
* Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.
* Understanding of the needs for confidentiality and compliance with protocols.
* Able to adapt a flexible working approach.
* Willingness to undertake training both in house and externally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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