Job Ref: ELI3020
Branch: Ashdown Park
Location: Ashdown Park, Forest Row
Salary/Benefits: Salary DOE plus share of service charge
Contract type: Permanent
Hours: Full Time
Hours per week: 30 per week over five days
Posted date: 30/09/2025
Closing date: 13/11/2025
An opportunity has arisen for an experienced PA/Administrator to join this customer focused, luxury hotel based in the heart of Ashdown Forest.
As PA to the General Manager you will be overseeing the effective day to day running of the General Manager's office. You will be enthusiastic, committed, flexible and well presented with excellent organisational, communication and administrative skills. Attention to detail, particularly in written correspondence, will be paramount to your success and experience as a Secretary or PA in the hospitality industry or service sector would be advantageous. As Secretary you will communicate with colleagues and guests, playing an important part in the relationship with our customers.
Key Skills/Responsibilities:
* Effective administrative support to the General Manager and the Senior Management team, ensuring the successful day to day running of the office, liaising with internal and external customers as required.
* Use of Microsoft Excel, Word and Outlook for typing and distribution of general correspondence, reports, emails and spreadsheets.
* Arranging internal and external meetings, minute taking as required.
* Maintain filing within the General Manager's office and ability to work with discretion, understanding the need for confidentiality.
* Deal efficiently with telephone calls, including guest enquiries in a timely, calm and courteous manner.
* Maintain guest feedback platforms reinforcing brand quality.
* Maintain hotel menu administration for the Food Beverage team.
* Be a professional ambassador for Elite Hotels in all business relationships, welcoming guests and visitors as required.
About Ashdown Park Hotel Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you
Benefits
To support and reward our staff we offer:
* A commitment to pay above the living wage
* Generous share of the monthly Service Charge
* Career development with accredited training providers
* Enhanced holiday programme reward scheme for long service
* Employee Assistance Programme - Hospitality Action
* Meals provided by our talented kitchen team
* We have plenty of free parking
* Generous 'Refer a Friend' bounty incentive
* We also have amazing recognition awards for exceptional customer service
* Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are
For full details of the benefits on offer please check our website:
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
* service charge amount is dependent on overall sales performance