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Customer ambassador

Caerphilly
Permanent
Nextbase
Ambassador
Posted: 2 August
Offer description

Job Description

Main Purpose of Your Job

As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.

Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.

We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.


Main Responsibilities

* Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
* Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
* Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
* Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights


Skills and experience

1. 1 year of experience of working in a customer focused environment preferred
2. Your relationship-building prowess and interpersonal skills are brilliant
3. Your communication is powerful and persuasive, capable of influencing customers and your colleagues<...

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