Overview
Taylor Stevenson are proud to be working with a thriving fire protection company who are looking for a Senior Projects Coordinator to join their team based in Ollerton.
Responsibilities
* Lead suppression projects, including design, cost estimation, stock ordering, scheduling, and invoicing.
* Ensure projects and designs are delivered to a high standard while maintaining excellent customer service.
* Review and report department performance metrics.
* Negotiate prices, delivery terms, and specifications with customers, suppliers, and sub-contractors.
* Work closely with the service team & sub-contractors to efficiently schedule engineers and monitor project progress.
* Conduct site visits, audits, and client meetings, providing surveys and support when necessary.
* Select and manage suppliers/sub-contractors, regularly reviewing their quality, delivery performance, and pricing.
* Provide technical guidance and support training for engineers to maintain industry standards.
* Identify and escalate customer complaints to the Commercial Director and ensuring they are accurately recorded on the internal complaints register, ensuring they are resolved satisfactorily.
* Actively contribute to evolving the team's processes to meet the changing needs of the business.
* Liaise with service, install and estimating departments to gain best utilisation of labour.
* Develop customer relationships. Take care of customer concerns or complaints quickly and professionally.
* Support company operations where required.
Skills
* Comprehensive fire industry knowledge
* CAD Experience would be an advantage
* Supervisory experience
* Strong customer facing skills
* Strong written and verbal communication
* Self-Motivated
* Creative problem solving
* Personality - energy, drive and enthusiasm
* Full UK Driving Licence
Salary
Salary- £28-£32k dependant on experience
#J-18808-Ljbffr