About the Role:
An exciting opportunity has arisen to work in the Council's fast paced Customer Services Department. The post holder will provide advice and assistance to the public on a wide range of Council Departments, Services, and signpost to Partner Organisations.
The role involves supporting Wirral residents in face-to-face settings across a network of sites and over the phone for a variety of council services.
About the Candidate:
Proven experience of giving information/advice on complex welfare/and or public service issues is essential. Also, proven experience of working in a demanding customer service role dealing with the public on a day-to-day basis in the appropriate areas. To be able to work flexibly in a demanding environment in a positive and productive manner and to have good interpersonal skills. Must also be competent in working with ICT.
The ability to work outside normal office hours and work at multiple sites is essential.