Operational Leader in our Edinburgh Office
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Operational Leader in our Edinburgh Office
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Join to apply for the Operational Leader in our Edinburgh Office role at Companies House
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Recruitment Manager @ Companies House | HR
Job summary
We’re going through an exciting change at Companies House, as our new powers are being introduced. We need an adaptable and bold individual to lead our busy Integrity & Enforcement (I&E) team in Edinburgh. You’ll need to be committed, confident, and able to work independently yet great as part of a team; working together to deliver more for our customers.
Do you have excellent leadership, communication and decision-making skills?
Would you like to be at the forefront of supporting the government’s fight against economic crime?
If so, this Operational Leader opportunity could be your next role and we’d love to receive your application!
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, great annual leave allowance as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Our Operational Leader will be an excellent leader:
* Providing visible leadership, coaching and support for their team - role modelling positive behaviours to ensure teams deliver the highest quality of customer service, whilst also providing technical knowledge.
* Managing a team – ensuring team performance, delivery and quality of service whilst effectively managing team dynamics and creating genuine team spirit.
* Focusing on continuous improvement – supporting people working towards our goals & objectives.
* Communicating and building relationships with internal and external stakeholders across a range of settings.
* Providing great customer service - dealing with enquiries and complaints to ensure the Companies Register is accurate and up to date.
* Work with courts and other government departments.
* Play your part in the management team, carrying out activities required in your role as a member of the Edinburgh and the wider Companies House leadership team.
Person specification
We’re looking for a great Operational Leader with:
* Excellent leadership skills – involving and engaging others to ensure high performance and effective delivery of our vision and strategy.
* Great communication skills - with the ability to convey messages clearly verbally and in writing, including giving evidence in court.
* The ability to build capability in teams – to meet current and future skill requirements.
* The ability to deliver and improve operational performance - displaying enthusiastic and passionate behaviour to deliver a balance between best-in-class customer service whilst supporting improving the integrity of information on the register.
* Confidence - dealing with a range of stakeholders and senior leaders, using strong interpersonal, communication and influencing skills.
* Resilience - responding positively to challenge and having the ability to adapt your communication style to engage with stakeholders at all levels.
* Experience in an enforcement environment would be great, as you’ll have responsibility for work undertaken by the I&E team, although please apply if you don’t have this, as we can train you, but we’d like you to have the ability to learn at pace.
Advert Closes: 28th July at 23:55pm.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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