Directorate Support Manager
Closing date: 15 April 2026.
We have an exciting opportunity within the MSK business unit as Directorate Support Manager. As a key member of the operational team, reporting to the deputy operations manager, the post holder will manage limited and defined service areas within the Directorate for Trauma and Orthopaedics. Primarily working with and analysing data to produce reports that will support the planning, development, implementation of service improvement and effective use of resources to deliver national waiting times targets.
The role will be integral in monitoring the PTL and outpatient utilisation, reviewing QSIS and PALS concerns and managing the harm review process for the Directorate. Monitoring key local and national targets with an emphasis on service improvement.
Provide cross-cover across the Directorate as required.
Main duties of the job
Responsibilities include:
* Managing the administrative and clerical teams to provide an effective support service to clinical teams and ensure efficient use of resources (theatre and clinic capacity).
* Delivering the PTL and ensuring effective use of theatre and clinic capacity in line with appropriate policies to meet national performance standards and waiting times.
* Applying knowledge of national performance standards and theatre/clinic scheduling processes and RTT and GIRFT standards.
* Leading the development and implementation of improvement programmes and staff engagement initiatives.
Equal Opportunities Statement
Our Trust is committed to promoting a diverse and inclusive community. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status, or socioeconomic background.
Benefits to you
At Cambridge University Hospitals, we support good working days with development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse, day nurseries, reduced-cost Stagecoach bus travel to and from the site, free Park and Ride buses between Babraham Road and Trumpington sites and to/from the Cambridge train station, and subsidised parking on site for eligible staff. On campus, hot food is available 24/7 at a reduced cost. We also provide flexible arrangements such as part‑time working, job‑share, term‑time working and flexible start/finish times.
We welcome applications from the Armed Forces.
Qualifications
* Good level of education
* Evidence of continuous professional development
* Recognised management qualification
* Degree
Experience
* Experience in data manipulation and analysis
* Success in working collaboratively across professions and services
* Demonstrable success in planning and managing waiting lists
* Budgetary management experience
* Experience of managing a team
* Public sector experience
Knowledge
* The NHS and modernisation agenda
* The importance of successful partnership working
* Principles of lifelong learning
* Professional education and training
* Workforce planning, recruitment and retention
* Patient and public involvement
* Knowledge and application of national performance standards and RTT
* Orthopaedic knowledge / experience
* Surgical hub knowledge / experience
Skills
* Analysis, interpretation & use of information
* Ability to motivate and empower others
* Excellent communication skills including interpersonal skills, liaison and negotiation skills, writing and presentation skills
* Influencing clinicians and managers for service improvement
* Budget and resource management
* Computer literacy and proficiency with Excel, Word and PowerPoint
* Ability to prioritise work, meet tight deadlines and work independently
* Positive and effective team worker
Additional Requirements
* The ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.
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