Job Description
Join the LEGO Group as part of the Customer Service team and support over 3 million LEGO consumers worldwide!
We are seeking energized and empathetic individuals to join our Enfield, CT contact center during our busiest season.
This is a long-term temporary role ending January 31, 2025.
About the role
This position is based at our North American contact center in Enfield, CT. Successful candidates will receive equipment for hybrid working and are required to work in the office 1-2 days per week. Full training will be provided.
Our Customer Service Team handles over 3 million queries annually across 5 global contact centers, serving LEGO fans in over 22 countries! Topics range from building tips and advice on the latest sets to troubleshooting and locating rare parts.
We are hiring for an 8:30 am to 4:45 pm EST shift. Full-time employees work five days a week, Monday through Friday.
Training programs last six weeks, starting throughout the year, from 10:00 am to 6:00 pm EST, Monday through Friday, subject to change.
Core Responsibilities
* Communicate verbally and in writing in English and French.
* Utilize technology such as Salesforce, internet, digital knowledge bases, and troubleshooting guides to assist consumers.
* Maintain confidentiality and sign a confidentiality agreement.
* Provide excellent service during high contact volumes.
* Adhere to scheduled breaks and shifts to meet consumer demand.
* Represent the LEGO brand with our unique tone of voice.
* Prioritize and multitask to meet consumer expectations.
* Achieve performance metrics based on survey results and productivity.
* Work during critical business days like Black Friday and Cyber Monday.
Qualifications
* Enjoy working in a dynamic, fast-paced, team environment.
* Experience in premium customer service or inbound sales, preferably retail.
* Ability to make independent judgments for consumer benefit.
* Attention to detail, multitasking, and prioritization skills.
* Comfort with virtual assessments, secure Wi-Fi, and private remote workspace.
Perks
* Salary: $44,300 base, with potential shift differential and retention bonuses.
* Six-week training program.
* Performance support from team leaders.
* Employee discount on LEGO products.
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